Which of the following is included in the supply chain?

The entities in the supply chain include producers, vendors, warehouses, transportation companies, distribution centers, and retailers. The functions in a supply chain include product development, marketing, operations, distribution, finance, and customer service.

Which of the following is one of the business areas of supply chain management?

Which of the following are included in the three business areas of supply chain management? materials management, logistics, and procurement.

Which of the following is not one of the five basic components of supply chain management group of answer choices?

Sales is not one of the five basic components of supply chain management. The Supply Chain Operations Reference model is comprised of six components: Plan, Source, Make, Deliver, Return, and Enable. b. Source refers to the activities involved in acquiring the raw materials needed for production.

Which of the following are common CRM metrics?

The Top 5 CRM Metrics

CAC (Customer Acquisition Cost) This metric tells you your price per lead and helps you estimate the total spend for your lead generation efforts. …
Customer Lifetime Value (CLV) …
Length of Sales Cycle. …
Percentage of Marketing-Originated Customers. …
Time to Recoup Customer Acquisition Cost.

Aug 1, 2018

What are the 5 areas of supply chain?

The Top-level of this model has five different processes which are also known as components of Supply Chain Management – Plan, Source, Make, Deliver and Return.

What are the four 4 stages of supply chains?

What are the components of your supply chain you should be focusing on right now?

INTEGRATION. Integration starts at your strategic planning phase and is critical throughout your communications and information sharing and data analysis and storage. …
OPERATIONS. …
PURCHASING. …
DISTRIBUTION.

What are the 4 components of supply chain management?

Integration, operations, purchasing and distribution are the four elements of the supply chain that work together to establish a path to competition that is both cost-effective and competitive.

In which of the five basic supply chain activities do you support customers and product returns?

Plan, source, make, deliver, and return are the five basic supply chain management components. In the basic supply chain, source refers to building relationships with suppliers to procure raw materials. In the basic supply chain, return refers to supporting customers and product returns.

Which metrics are used most in supply chain management?

5 Metrics Every Supply Chain Professional Should Track

Perfect Order Index. The perfect order index measures the error-free rate of the entire supply chain process. …
Cash-to-Cash Time. …
Supply Chain Cycle Time. …
Fill Rate. …
Inventory Turnover.

What is a customer ecosystem?

A customer ecosystem is a business network that's aligned to help customers get things done—both the things they want to accomplish and the things they want to manage. What makes a customer ecosystem valuable to customers is that: • It contains everything that customers need to be successful in a particular endeavor.

What are the top 3 elements of supply chain?

Generally the key aspects of Supply Chain management are Purchasing (sourcing), Planning (scheduling) and Logistics (delivery).

What are the four main parts of supply chain management?

The supply chain management process is composed of four main parts: demand management, supply management, S&OP, and product portfolio management.

Demand management. …
Supply management. …
Sales and operations planning (S&OP) …
Product portfolio management. …
Supply chain management best practices.

What are the three components of a supply chain?

Generally the key aspects of Supply Chain management are Purchasing (sourcing), Planning (scheduling) and Logistics (delivery).

What are the 5 parts of supply chain management give example?

The 5 Components of Supply Chain Management

Component 1: Planning. …
Component 2: Sourcing. …
Component 3: Inventory. …
Component 4: Production and Transportation. …
Component 5: Return of Goods.

In which of the five basic supply chain activities do you support customers and product returns multiple choice plan source deliver return?

In the basic supply chain, return refers to supporting customers and product returns.

What are the 3 foundations of supply chain?

Generally the key aspects of Supply Chain management are Purchasing (sourcing), Planning (scheduling) and Logistics (delivery).

What are the five measures of supply chain performance?

The SCOR model defines a supply chain as being composed of five main integrated processes: Plan, Source, Make, Deliver and Return. Performance of most processes is measured from 5 perspectives: Reliability, Responsiveness, Flexibility, Cost and Asset.

What is a customer ecosystem map?

Customer Ecosystem Maps are the inside-out complements to Customer Journey Maps. These maps are created by internal teams, and document the actions, people and systems that enable the customer experience.

What are customer journey maps?

A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination.

What is the name for the different levels of suppliers and customers in a supply chain?

The best way to understand the various stages of supply chain management and their influence on one another is to take a look at the three levels of supply chain management: the strategic level, the tactical level, and the operational level.

What are the 5 components of supply chain management?

The Top-level of this model has five different processes which are also known as components of Supply Chain Management – Plan, Source, Make, Deliver and Return. Let's deep dive into each component: Plan: Planning is imperative to control inventory and manufacturing processes.

What do customers benefit from supply chain management?

One of the main benefits of supply chain management is its ability to decrease costs by improving inventories, adapt according to customer requirements, stabilizing relationships with distributors and vendors.

What are the four indicators used in measuring supply chain performance?

Related Indicators Chapters are divided by supply chain/logistics function. Within each chapter there are four types of indicators: Quality, Response Time, Cost/ Financial, and Productivity.

How do you identify the right supply chain measures?

These are the five key metrics you should track to optimize your supply chain operation:

Perfect Order Index. The perfect order index measures the error-free rate of the entire supply chain process. …
Cash-to-Cash Time. …
Supply Chain Cycle Time. …
Fill Rate. …
Inventory Turnover.

Which of the following will a is customer experience map have?

Process touchpoints will have the customer experience map. It involves all the interaction a customer may have with your organization at any point. This map includes the analysis of all customer behavior and interaction across all channels and touchpoints.

How do you determine customer journey?

Building A Customer Journey Map

Step 1: Create Buyer Personas. …
Step 2: Select Your Target Customer. …
Step 3: List Customer Touchpoints. …
Step 4: Identify Customer Actions. …
Step 5: Understand Your Available Resources. …
Step 6: Analyzing The Customer Journey. …
Step 7: Take Business Action.

May 1, 2020

How do you show customer journey?

How To Create a Comprehensive Customer Journey Map

Nail down your buyer persona. The first step in creating a customer journey map is understanding who your customers are. …
Understand your buyer's goals. …
Map out buyer touchpoints. …
Identify customer pain points. …
Prioritize and Fix Roadblocks. …
Update and Improve.

What is customer in supply chain?

Customers (or consumers) are individuals or organizations that purchase and use a product or service. A customer may be an organization (a producer or distributor) that purchases a product in order to incorporate it into another product that they in turn sell to their customers (ultimate customers).

What is consumer in supply chain management?

The consumer is the key figure in the supply chain and their needs and opinions will affect the supplier's decisions. Retailers, shipment and corporations alike are changing the way they operate, all because of the customers they service.

Is the customer part of the supply chain?

The customer is a key figure in the supply chain and their needs, values and opinions will affect the supplier decisions buyers make.